Let Us Share
Our Story
Ready To Meet The Management Team...
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IN A NUTSHELL
We love what we do, I know it sounds corny, but it is true for our whole Team. Our passion and pride comes from knowing that we provide the highest quality cleaning services and customer service, and then to see it in the eyes of our clients, it's priceless, and that's why we are here and doing what we do.
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Behind every client smile is a tireless engine working to produce the highest quality service over and over again. The engine allows us to provide a 100% customer satisfaction guarantee. If you are not 100% satisfied we will not stop until we meet your expectations. We have built our reputation on exceptional Customer Satisfaction, and we are not prepared to compromise on any aspect of our Guarantee. We have built the success of this small business built on these 6 foundations:
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Corporate Ethos
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Corporate Governance
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100% Eco-Friendly Cleaning Products
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Exceptional Staff
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Always Recruiting
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Competent Management
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100%
SATISFACTION
GUARANTEE
That's A Promise.
CORPORATE ETHOS
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OUR VISION
To service clients who demand a high degree of personal involvement, communication and commitment to excellence from their cleaning service provider. Our vision is to operate a full-service, one-stop-shop cleaning service company for residential, commercial and small business clients.
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OUR MISSION
Our Mission is to listen to our clients, and to deliver on those expectations. Engaging a cleaning service is a lifestyle decision and we want to help YOU simplify YOUR life by removing stress, guilt, and competing priorities so that you can relax, be proud of your space, and more importantly get on with doing the things YOU WANT to do in your life. Our Mission is to make this the best decision you've every made!! We envision continually growing our proud reputation through word of mouth referrals from happy customers who have received exceptional service delivery, customer service, and value for money.
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OUR VALUES
At Simply the Best we live by our Values, we stand by the following values which have been woven through every aspect of our decisions, actions and future prosperity.
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Client Focused, Service Driven
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Open and Honest Communication
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Value For Money
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Clear Expectation & Openness
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Keep Our Promises
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Punctual & Reliable
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Environmental Consciousnesses
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Safe & Supportive Work Environment
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CORPORATE GOVERNANCE
Liability Insurance. Simply the Best is insured for up to two million dollars of Commercial Liability. We remain claims free since our inception.
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WCB Bonded. Workers providing services on behalf of Simply the Best are insured by Worksafe BC. Simply the Best has remained claims free since its inception.
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Quality Control
We have a hands-on management team and all communication will be with the company's founders affording you the unparalleled assurance that your needs will be met. There is a pride of ownership in every task we complete, every site we maintain, and every organization we serve.
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How do we accomplish consistent Quality?
Through a quality control program comprised of hiring, training, inspections and communications. As your full-service cleaning provider, and we feel it is our responsibility to directly hire, train and supervise our people to complete the cleaning tasks you ask of us in an earnest, hard working manner.
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100% ECO-FRIENDLY CLEANING PRODUCTS
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We carefully choose the best and most natural cleaning products that give amazing results. We provide training to all our staff in order to ensure the highest and most consistent standard of service. We stay up-to-date on the latest innovations in eco-friendly products and technologies, allowing us to bring the best into our clients’ homes, businesses and buildings. We use only non-toxic and non-hazardous products that are safe for children, pets and the environment.
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EXCEPTIONAL STAFF
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Our Staff and the Teams that we build to work at Simply the Best are our proudest assets. We invest in our Teams and it starts at the recruitment level, where all staff undergo a rigorous 3 Stage recruitment process. Stage 1 - we attract employees who share our Corporate Ethos and work ethic, have a solid employment record in the industry, and have a clean Police Record. Stage 2 - for those employees who advance to this stage are then taken under the wing of the Service Manager who initiates the training - first in the office, and then in the field. Employees are then placed in Teams that best suit their abilities and interest. Stage 3 - ongoing performance reviews and inspection audits. Rest assured that when a Team enters your premises they are vetted, trained, supervised and are on top of their game, they are Simply the Best employees.
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Always Recruiting Do you have what it takes.....? We are always looking to find quality staff who would make a perfect fit in our small and progressive business. If you think you are a good fit and have what it takes, we'd love to hear from you. Click Here to complete a Job Application Form.
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NO FRANCHISING
Simply the Best is a 100% locally owned and operated independent business. We are not a franchise with a franchise spin on business operations. We are immersed in our local communities and the needs of our neighbors and their businesses. We have 'flesh in the game' as do all our staff, we live here, we have our reputation at stake each day and we are proud to stand tall with our peers, local residents and fellow business owners. We look forward to hearing from you and developing a relationship that will meet your cleaning and customer service expectations.
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COMPETENT MANAGEMENT
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Renee Messere
Service Manager & Co-Founder.
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They say "do something you love and you'll never work a day in your life" and that's exactly how I feel as I approach every job and client at Simply The Best Cleaning Services (STB). I light up when I come to work and greet my Teams in the morning and then seeing the smiles on the faces of those who have entrusted us with their properties, homes, dreams and aspirations. It is what I was made to do! Prior to co-founding the business, I worked at the BC Liquor Board and Vancity Credit Union. Both careers were rewarding but missed something, and that longing was fast alleviated after gaining the insight and courage to put my lifelong passion of cleaning and small business entrepreneurship together. The opportunity truly got traction with the injection of business acumen from my business partner and Co-founder.
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At STB, I am primarily responsible for service quality control, which includes cleaning products, cleaning methodology, staff training, service delivery standards, performance reviews, random on-site audits, and client consultation regarding service delivery and quality. I stand by my Teams and I have put my reputation on the line to guarantee that you WILL receive the agreed level of service, and have that happy customer smile on your face.
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People quickly get to realize why I am so committed to the standard of cleaning I expect of myself and of my Teams. A little insight.... many say I have a little OCD, Obsessive-Compulsory Disorder, it's funny because I don't see it. However, my business partner said it was the deciding factor behind going into partnership with me - he saw and recognized the asset within. In fact he wanted to call the business OCD Cleaning Services, with the tagline of "Nobody Cleans Like An OCD Cleaner", I talked him out of that, but the sentiment speaks for itself.
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I look forward to hearing how I can help you with you cleaning needs.
- Renee Messere
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Bruce Barnard
Operations Manager & Co-Founder.
I hail from Australia, and ventured upon Vancouver Island as a part of a round the world trip in 2003, I loved it so much that I stayed. Prior to Nanaimo, I worked in the Australian High Performance Sports System for 20+ years working with world class athletes, administrators, and organizations, in the pursuit of excellence in human performance. From 2003, I started a successful commercial business venture which wrapped up as I co-founded and launched Simply The Best (STB).
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Having not looked at my resume for years, I pulled it out as a reference for this Bio, and highlighted in bold was my top skill set - Organizational Development. My career path has always revolved around developing and managing efficient and effective organizational teams and work practices. I thrive in busy and challenging business environments and naturally lead in high morale teams. I am stoked to apply all this knowledge and experience in the success and prosperity of STB.
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At STB, I am primarily responsible for scheduling, HR and payroll, marketing, governance and compliance, and customer inquiries. I work very closely with Renee as Service Manager to provide a 100% Satisfaction Guaranteed service. Together, I think we make the best management team available in the industry, she's a little OCD and I'm... well... white collar!!
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I look forward to listening to you and your cleaning needs and developing a long term trusted relationship.
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- Bruce Barnard
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